Thursday April 24, 2014

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SaskEnergy ends cashiering services in Estevan

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SaskEnergy has announced that cashiering services will be phased out from its customer service branches in Estevan and eight other communities, effective January 2, 2014.

The Estevan office, which is located on Kensington Avenue, will remain open. No job losses will occur.

According to SaskEnergy, less than four per cent of customers now use cashier service at these locations. Use of cashiering services has steadily declined as the majority of customers pay their natural gas bill through their financial institution, including on-line and telephone banking, or through pre-authorized withdrawal with SaskEnergy.

“As the needs of our customers change, it’s important that SaskEnergy keep pace and continue to provide high levels of service,” said SaskEnergy president and CEO Doug Kelln. “This measure will help us to better focus resources on demands from a rapidly increasing residential, business and industrial customer base across the province. 

“We also wanted employees to continue working on these customer-related responsibilities within their home communities with no relocation necessary.”

The Crown corporation expects this will allow frontline employees to focus on customer service in higher demand areas, such as telephone inquiries and new customer connection activity.

Cashiering services will also be discontinued in Prince Albert, Moose Jaw, Yorkton, North Battleford, Swift Current, Weyburn, Tisdale and Kindersley. These measures are expected to result in $1.3 million of internal labour resource redeployment annually.

SaskEnergy will maintain cashiering services in Saskatoon and Regina.

 


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